About
Skilled in professional developing, training and coaching people. Demonstrated history of improving customer satisfaction ratings and increasing service experince.
Solutions Architect
I'm a Knowledgeable, conscientious, and well organised IT Professional. Excellent skills, adaptive to a variety of roles, coupled with extensive people experience, developed over several years of professional experience and academic experience. Keen to take on new challenges and explore new opportunities.
- Birthday: 10 Nov 1992
- Website: www.rerumu.com
- Phone: +44 745 555 6588
- City: Durham, UK
- Age:
- Degree: Computer Science BSc 1st
- Email: warren@rerumu.com
Strong Technical Engineer offers a wealth of technical knowledge and the ability to lead a technical support team. Professional possesses extensive knowledge and keeps constantly updated on changes in the field to remain current. With 14 years of experience, a Bachelor’s degree in Computer Science and excellent customer service skills.
Facts
A career spanning a decade, naturally comes with growth, experience and entrenched ambition; some core facts of my career are:
Years of Experience
Hours Of Support
Certifications
Technical Skills
Over the past 14 years, I have collected a focused but varied range of Microsoft skills and expertises below is some focused areas of experience.
Curriculum Vitae
I have a very enthusiastic approach with technology & people with over 14 years experience of working in the Technology Service Industry.
Summary
Warren Sherwen
Innovative, deadline-driven and people focused technical team leader with 14+ years of experience supporting and delivering IT services & leading successful engineers.
- Durham City, Co Durham, UK
- +44 745 555 6588
- warren@rerumu.com
Education
Bachelor of Computer Science
2014 - 2017
Northumbria University Newcastle, Tyne and Wear, UK
Following three years of full-time study, I very successfully achieved a large degree, covering the fundamentals of computing as well as its theoretical aspects. The degree programme included modern methods of network technologies and systems integrations with a focus also being on project analysis primarily in agile. The learning environment I was in had enhanced my team playing skills, knowledge and professional practice.
An average score of over 70% achieved for my overall classification, placing my score comfortably in a 1 st Class Honours.
Key learning from my degree could be summarised as:
- Substantial knowledge gained of theoretical computing.
- Working knowledge of Networking Technologies, such as Cisco & Juniper.
- Working knowledge of Network Programming and Planning.
- Project management with an emphasis on the agile framework.
- Individual Guidance and Learning, with appropriate programme development skills.
- I enhanced my communication and presentation skills, developed by working in multiple modules that used Group Work as the key delivery method and evaluation yardstick.
Microsoft Certified Professional
2011 - Present
Microsoft Corporation
A Microsoft Certified Professional (MCP) is a person who has successfully completed professional information technology training for Microsoft products through a certification program run by Microsoft. A person passing Microsoft's exams is awarded the certificate and is considered a certified professional.
- Microsoft® Office Certification in Word, Excel and Outlook
- Microsoft® Windows Small Business Server 2011 Standard, Configuring
- Microsoft® Certified IT Professional: Server Administrator on Windows Server 2008
- ConnectWise Administration, Implementation & Technician
Professional Experience
Solutions Architect
2019 - Present
Aspire Technology Solutions, Gateshead, UK
I initially joined the company in January 2019 as a 24/7 Engineer, moving quickly to the 2nd Line Support Team, then onto the Server Support Team, quickly growing into the Senior role. Soon after I successfully became part of the Cloud Support Team launch as the Senior Engineer, then on merit became the first Cloud Support Team Leader at Aspire.
I then later joined the 3rd Line Support team as a fellow engineer based on strong technical progression; later growing my skills to become a more robust engineer and team leader within the 3rd Line Team which then later devolped onto my current role as a solutions architect.
The challenges and extended responsibilities I have undertaken as the Senior then Team Leader are taking me to new heights and beyond the limits that I thought I personally had; to now know I am capable of much more.
The journey so far at Aspire has been phenomenal with plenty of opportunities, with fantastic growth and development. For me, this journey has been very personal.
Below are some of the achievements and activities at Aspire over the years:
- As leader of Cloud Support at Aspire, with a successful 99.50% SLA.
- Lead the successful launch and expansion of the Cloud Support Team at Aspire.
- Successfully helped leadership with a yearly service expansion of 22%.
- Microsoft Server, SharePoint, Azure, MS 365 and Teams Support and maintenance.
- Network Support centred on Cisco switches, Sophos UTM's, Cisco and Juniper Routers.
- Escalation point within the support desk, with a focus on mentoring others within the team.
- Successfully mentored multiple members of the support desk, in helping them accelerate and succeed in their own careers.
IT Support Engineer
2009 - 2013
Transcendit, Gateshead, UK
I started at Transcendit as a placement student, then junior IT Consultant. Soon after starting, I was promoted on merit to IT Consultant. The role included responsibilities such as client management, project management, infrastructure analysis, general sales skills, infrastructure support, technical support and office administration.
Below were some of my critical activities at Transcendit:
- 2nd level technical support, primarily with Microsoft Server products.
- Technical network support, using a range of managed switches and software.
- Project planning, including the sales and delivery of the services planned.
- Security support and analysis, often inclusive of working on the identified solution.
- Field Support focused on the North East but not limited too.